Shipping and return policies for NEON ARCADE

Shipping Info

USPS Ground shipping
Flat Rate: $7.90 per order, $2.90 per item.

International Shipping
Flat Rate: $10.00 per order, $3.99 per item

Return Policy

RETURN POLICY

Last updated May 19, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at neonarcadeband@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Neon Arcade

Attn: Returns

RMA #

595 E. Washington Blvd 

Unit D

Pasadena, CA 91104

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ninety (90) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

●     A 30% restocking fee will be charged for all returns.     

●     Sale items are FINAL SALE and cannot be returned.        

●     Item must not be used or worn     

●   Digital Music Downloads are NON-refundable

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

8056028250 

neonarcadeband@gmail.com